Return and Refund Policy

Unfortunately, we cannot accept returns due to the nature of the products.  Items sent back to us will not be accepted.

If you are unhappy with any of our products please reach out to us within 30 days of the purchase and let us know so we can make it right.

You can always contact us for any question at support@frogknot.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants, personal care products), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, free items, or gift cards.

Exchanges / Refunds

We will notify you once we’ve investigated your concerns, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.